Shipping Info

SHIPPING INFORMATION

We ship internationally but if you have any issues please contact us. 

All prices quoted on the website will be in €EUR.

When your order has been shipped, you will receive an e-mail confirmation providing your delivery tracking number with an estimated delivery time. You will be required to sign for your item upon delivery. 

The delivery times stated in your email are only estimates and once the courier has collected the item, we cannot guarantee delivery dates. Please note that in certain areas around the world, only a limited range of delivery services is available. We will aim to dispatch your order as quickly as possible but we cannot be held responsible for delays as a result of remote delivery locations or weather conditions.

Our standard delivery is between 3-7 business days. 

We offer free delivery for all orders over €250.

Use discount code DOD

There may be local duties and taxes applied onto your order depending on the destination country. You may be required to pay these import duties and taxes to the courier on delivery. Please contact your local customs office for further information about this.

Please ensure that all billing and shipping details are correctly provided. Once a delivery has been shipped we are unable to re-direct packages and unable to take responsibility for lost packages that have been signed for as being received.

 

RETURNS POLICY

We aim to provide you with full satisfaction in regards to your experience with our website and services. Please notify us via email of your intent to return within 14 days of receipt of your purchase(s). Returns received after this time frame or without notification may be rejected by our team.

When returning please make sure to include the product reference in the package. You will also have to arrange your own return shipping service. We strongly recommend that you notify our team of any shipment tracking details and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit to our warehouse. 

To arrange a return, please:

Notify our team via email of your intent to return.
Email: 

eatdustclothing@gmail.com

Please return the item to the following address:

673 N.V.
Eat Dust
Samberstraat 28
2060 Antwerp
Belgium

The following conditions must be met for the return to be approved and the refund processed:

 

Item(s) must be unworn, unwashed, and unused.
Item(s) must be returned the original condition received. All garment tags must still be attached and any packaging provided (shoe boxes, dust bags etc.) is considered part of the product and must be returned to receive a refund.
Items that have been returned without garment tags or seals will not be accepted.
Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.

If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.

At this time, we are unable to process exchanges directly and recommend customers arrange a return for their original purchase and re-purchase replacement items directly on the site.

 

REFUNDS

We endeavour to assess and accept refunds within 7 business days of their arrival to our warehouse. Once your return has been accepted, you will receive an email confirmation of the refund being processed.

Please note that payment may take up to 15 business days to be received and refunds will be credited to the original method of payment.

Your refund will be processed minus any original delivery shipping charges selected. Please note we are unable to accept responsibility for any duties and taxes incurred on delivery and recommend customers contact their local authorities for any further information regarding these payments.

 

SECURE PAYMENT 

All payments will be done through PayPal.

Also connecting a PayPal Business account lets customers check out using their PayPal account. 

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.